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Combine one customer record with another

It’s possible that users may accidentally create two customer records (similar or nearly identical) for the same client.

If you want to combine these two customer records, you can do so. This would allow you to combine all important information (projects, invoices, quotes, timesheets, etc.) into a single customer record.

To combine two customer records :

1. Clients

From your menu, select the Clients section.

2. Client file

Select one of the clients records you want to combine.

3. Combine customer records

Scroll to the bottom of the page and click Combine this client record with another.

4. Combine your clients records

In the editing tool, the information from the first record will be displayed on the left:

  • Client Name
  • Company
  • Email
  • Billing Email
  • Cell Phone
  • Office Phone
  • Fax Phone
  • Billing Address

You will then need to select the second client record. Click “Please choose a client record to combine.”

4. Combine your clients records

Select the desired client record from your customer list.

4. Combine your clients records

When both customer records are displayed, you will have the option to select which information to keep.

Simply click on the information you want to keep.

4. Combine your clients records

Once your analysis is complete, tap Combine.

You will now find a single customer record with the selected information.